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Shipping Details:


Orders are usually shipped within 24 hrs of receipt. We endeavor to ship all orders placed before 12 PM EST on the same business day. Orders will be shipped via USPS Priority and usually take 3-5 business days to arrive.  All orders are subject to availability and the shipment could be delayed based on that. In such a case we will contact you and get further notification.

The following shipping rates are only available to the locations with the continental United States and not to international locations. Nor does ViveAlive.com ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands.

To place an international order, please email us
info@vivealive.com for
 the international shipping & handling calculation of your order. Your order will process separately.
For the concert ticket order, the shipping charge will be different than the following table. The shipping fee is shown and calculated on the ticket's description.

Total Purchased
Stardard Shipping (US only)
(USPS Priority)
up to $25
$6.95
$25.01 - $45
$7.95
$45.01 - $75
$9.95
over $75
FREE

Payment Methods
 
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Paypal, Mastercard, Visa, Discover, and American Express for online orders.
 
Privacy Policy


Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.  


Return Policy:

Your complete satisfaction is our ultimate goal.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. You may return any item that purchased from vivealive.com under the following condition:

  • Within 30 days of your purchase date.   ** EXCEPT CONCERT TICKETS **
  • We do not accept the returned items that have been opened or used.
  • Concert tickets are NON-REFUNDABLE.
  • Complete the RMA form and attached in the return shipment  

To request a refund you must to fill out the return form. You need to send an email to our customer service (RE: RMA form), then you will receive your RMA form via email once our customer service department has identified your eligibility for a return under our policy, the refund will be issued within 30 days and an e-mail confirmation will be sent to you. Shipping and handling charges are non-refundable. Any returns that are received without an RMA form will be discarded.

Please send your package, including your return and RMA form to the following address:

Factories In Asia Inc. - vivealive.com

192 Lexington Ave, 2/FL

New York, NY 10016

 

 

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